When inquiring about custom projects, send all shop drawings, construction sets, and proposed material and usage. For us to prepare an accurate proposal, we will need drawing files as well as other documentation. Once we receive all requested documents, we will prepare a proposal in 1-5 business days depending upon the complexity of the project. Commercial quotes will take longer.

We will send you a complete proposal for your custom project with the cost breakdown. A 50% deposit is required with a signed proposal, and at that time, a specific completion timeframe will be given. If the material cost exceeds 50% of the proposal, a deposit for the full amount of the material is required.

Any changes to the signed proposal is considered a change order, and requires an additional proposal.

Delivery fees are extra. Free delivery within 50 miles from downtown Chicago.

Custom orders may not be exchanged, returned, or cancelled for any reason.

We accept all major credit cards with a processing fee. PayPal, wire transfer, or checks are acceptable. Work will not begin until payment clears bank. Payment plans are not offered.

Some cryptocurrency is accepted with a service fee. Please inquire about crypto payment options prior to proposal.

Orders will not be completed earlier than the date on the signed proposal. If the customer chooses to pay for rush service, and schedule allows, a paid order expedite is available and must be paid upfront.

Studio Tile is only responsible for the manufacturing. selection of quality material, and delivery of project. A project data sheet of the stone can be made available with the properties of the material, however, no warranty is provided unless we install the job. Studio Tile will provide all pieces complete and in tact to final location, and if any stone pieces are broken upon transport, we will replace them free of charge, including delivery. Any pieces broken after the delivery will be the responsibility of the customer, and can order a replacement at their expense. Individual part numbers are assigned to each tile piece, and can easily be cut again in the future. Studio Tile is not responsible for any future issues due to improper installation or usage of tile.

As some material is not suited to all environments and uses, it’s best to consult us about location and usage of proposed project.

We do provide a warranty on the quality of our manufacturing as well as the material we use.

Service fees and rates are non-negotiable.

All prices are valid for 30 days. After 30 days, prices are subject to change.

Studio Tile LLC