Additional FAQ

  • What geographical areas do you work?

    We will do work all over the United States, but we primarily focus on the Midwest and East coast.

  • Lead times?

    Lead times vary greatly, depending on complexity of the project, materials used, in-stock availability, and current workload.

    We keep some inventory and raw materials in-stock, and utilize local distributers for material as well.

    Standard cut 2CM tiles in available materials are approximately 4-8 weeks .

    Custom waterjet work with in stock material is approximately 8-12 weeks.

  • Payments on custom projects

    For custom projects, after we review all drawings needed for a full proposal, we will issue a proposal with the cost breakdown.

    A 50% deposit is required with a signed proposal. If the material cost exceeds 50% of the proposal, a deposit for the full amount of the material is required.

    Any changes to the signed proposal is considered a change order, and require an additional proposal.

  • Do you deliver or ship your products?

    Yes, we offer personal delivery of all projects in the US. Free delivery within 50 miles of the Chicago area. Shipping is available as well.

  • What are your hours?

    Monday - Friday: 7am - 5pm

    Saturday: 9am - 2pm

    Sunday: Closed

  • What software do you use?

    It varies depending on project, but we use Autodesk products, Adobe Creative, various CNC and robotic programming software, as well as 3D scanning and point cloud software.